BUSINESS EVERYTIME, EVERYWHERE

Netarx Collaboration enhances business productivity and facilitates agility by creating a Unified Workspace encompassing every combination of applications, devices, networks, and operating systems. Collaboration helps you integrate communications more closely with business processes, ensuring that information reaches recipients every time and everywhere, no matter what their working environment, through the most appropriate medium.

• Mobility: Get a unified view of calls, calendars, data, and e-mail everywhere, every time and everyone's included.
• Unified Communications: Share all types of media with voice, Web, or videoconferencing participants.
• Customer Service: Integration with applications improves customer experience and satisfaction.

SERVICES OFFERED
IP Telephony
Unified Messaging
IM/Presence
Unified Contact Center
IP Audio, video and web collaboration
HD Visual Communications (HDVC)
Digital Signage
Voice Services (SIP, Transport, Hosted Voice)

BUSINESS TRANSFORMATION SERVICES

Business Transformation Services (BTS) provides an opportunity for our clients, in partnership with Netarx, to unlock and capture the business value of the advanced technologies offered by our alliances. Through structured, multi-day Business Transformation Planning engagements, we will work with customers to identify, design, and implement improvements to existing business processes to more effectively leverage these solutions and drive deeper adoption.

Many organizations deploy the advanced technologies to their information workers, but few realize the full potential the technology has to offer. Many of our clients already own the key components needed to seek additional business value, and now Netarx is able to provide the knowledge and expertise needed to successfully analyze and improve business processes based on the customer’s unique needs and environment and complementing the customer’s strategic business direction. This practice will provide our customers with a number of benefits:

• Realize a greater return on existing software and technology investments
• Solve real customer business problems with a familiar technology platform
• Build a convincing business case for further adoption of the existing investments within the customer organization
• Receive 3rd party solution analysis and services from Netarx

In most organizations today, it's common to use packaged applications to support some parts of these processes. For example, the sales process may rely heavily on a customer relationship management (CRM) application. Similarly, the fulfillment process may rely on an enterprise resource planning (ERP) application. As valuable as these tools can be, these standard applications typically do not address the entire business process; they only improve upon the more structured parts of a process. While harder to identity, the unstructured steps in a process are often critically important to the business.

Formal business processes, with both structured and unstructured work, are crucial to every organization. Still, much of what happens within an organization is essentially a sea of unstructured work. People communicate and collaborate in many different ways, carrying out fundamental parts of their organization's tasks. In essence, the business processes exist in a cloud of unstructured work.

Customers we are working with today are realizing significant business value from their technology investments from 3 key elements:

• IT Cost savings via reductions in Operating Expenses (IT Personnel, Facilities, Support and Maintenance Charges, Telecom Utility Fees) and Capital Expenses (equipment consolidation)
• Employee efficiency and productivity via time savings (shorten repetitive tasks, eliminate duplication of effort, reduce travel), automation of low value interactions or areas for self service, and collaboration (expedite decision making, improve quality of intellectual capital, build stronger relationships)
• Driving Business Transformation through enhanced customer experience leading to improvement in business operating metrics like revenue and customer satisfaction (higher customer retention, improve process / cycle time, new capabilities and business models, competitive advantage)

Despite the advances in technology business users are clearly experiencing a frustrating, complex and fragmented environment. Each individual has to determine the most effective way to leverage the tools at his/her disposal ultimately driving an overall inefficient workflow. For example, with flexibility and choice for communicating with colleagues and customers come communication latency, friction and overload. Duplicate and redundant communication attempts proliferate, and key business processes that rely on communications are slowed down (or even stopped altogether) because of fragmented communications.

Clearly when evaluated holistically, and the hard dollar costs quantified, even the smallest enterprise can be seriously impacted. Netarx can work with our clients to design the organization workflows and implement technology modifications so the worker can execute highly collaborative business processes leading to….Business Transformation.

Business Transformation Services Overview