Netarx NetCare Service Desk
Service Desk vs. Help Desk
A typical “Help Desk” is reactive. Over time, a lack of adherence to metrics and
weak reporting can cause strain on your budget and erode the benefits of new technology.
Netarx Service Desk is proactive and provides the mission-critical data needed to
help your business quickly implement new relevant technologies and adopt intelligent
action plans as needed.
Netarx provides 24x7 or “After-hours” Service Desk. Calls are answered with your
company name and managed using your environment-specific knowledge base.
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